Support

We’re here to help.

Contact us

For all support questions, bug reports and feedback, email us at support@properfitai.com. We typically reply within 1 business day.

Frequently asked questions

How do I cancel my subscription?

Open the iPhone Settings app → tap your name at the top → Subscriptions → ProperFitAI → Cancel Subscription. Your premium access continues until the end of the current billing period.

How do I delete my account?

In the app: Profile → Delete Account. This removes your server-side account and forum posts. On-device data (workouts, meals, body stats) is removed when you uninstall the app.

How do I export my data?

In the app: Profile → Export My Data. You’ll get a JSON file with all your on-device data.

The AI meal scanner gives me wrong macros.

The scanner provides best-effort estimates from photos. For higher accuracy, use manual logging with the food search — it draws on Open Food Facts and the USDA database.

I’m a free user. Why do I have to watch an ad to open Leaderboard?

Leaderboard and the AI Meal Scanner are premium features available to free users via a short rewarded ad. Subscribe to Premium to skip ads everywhere.

I can’t log in / the app says it can’t reach the server.

Check that you have an internet connection. If the issue persists for more than a few minutes, please email support@properfitai.com with your iPhone model and iOS version.

Health & safety

ProperFitAI provides general fitness guidance and is not a medical service. Consult a healthcare provider before starting any exercise program. You exercise at your own risk.